Case study

Bakery digitalisation and custom e-commerce platform

Taking a bakery founded in 1990 online, with personalised add-ons, delivery or pickup, and bookable time slots.

Overview

Established in 1990 in Kerala, this bakery is known for its traditional baked goods and its customer service.

As demand grew, they came to us in 2023 to bring the way they do business onto the web with an online store of their own.

The challenge

Sales were limited to people who could visit the shop, orders were processed by hand, and there was no good way to show the full range.

They wanted to reach more customers and work more efficiently without losing the character that built their reputation.

The solution

What we built

We built a custom e-commerce site shaped around how a bakery actually takes orders.

A warm, visual design that reflects the bakery's identity and makes the range easy to browse.

Customers personalise their order, such as a message on a cake or extra toppings.

Customers choose home delivery or collection from the shop.

Deliveries and pickups are booked into slots that suit the customer and the kitchen.

An integrated payment gateway for a smooth, secure checkout.

The outcome

Wider reachThe bakery now sells to customers in neighbouring areas and beyond, not only walk-ins.
Streamlined operationsAutomated ordering replaced manual processing and reduced errors.
Higher order valuesAdd-ons and an easy interface led to more sales and bigger baskets.
Happier customersDelivery choice and convenient time slots improved the whole experience.

The stack

Built on WordPress with custom PHP for the ordering logic (add-ons, delivery options and time slots), and a hand-built HTML and CSS front end.